Customers are now wary of using their Galaxy Note 7s as a brand new device was reported to have exploded a few days back. Many appear to fear that the problems that hit the new Note 7 might be more widespread, and affecting Apple's newest smartphone too.
Multiple cases of Samsung Galaxy Note 7 exploding surfaced last month but a case of newly launched iPhone 7 explosion has emerged raising suspicions about the quality of Apple's latest roll out.
However, Samsung is yet to sale any Note 7 smartphone in India.
Earlier this week, Samsung said it had received around 60 percent of recalled Galaxy Note 7 devices in Europe with a similar figure returned in the US and South Korea.
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In the USA and South Korea, Samsung has replaced over 60% of the Note 7 handsets sold and if the trend continues globally, it could potentially break the back of Samsung which has enjoyed a spectacular run in mobile handsets space. The company still has a long way to go until it can replace the remaining 1.5 million units with faulty batteries. It added that such behavior from Samsung is deemed discriminatory and has caused discontent from Chinese consumers.
In the USA and Korea, more than 60% of all recalled Note7s have been replaced, Samsung said.
Meanwhile, the investigation is progressing on the fire incident involving Galaxy Note 2. Among them, there are 150,000 Chinese consumers who use the safe Galaxy Note 7 smartphones. Moreover, it has affected Samsung's reputation in the entire world. After the global recall, Samsung India postponed the availability of the Note 7 for an undisclosed period.
Samsung even stated that the batch of handsets which was sold in China was not over heating and was defects free, as the batteries for those phones were not being supplied when the explosive batteries were made in their subsidiary. However, the company is facing stiff competition in China by local rivals such as Huawei, Oppo, Vivo and more. Samsung has not yet released a statement to address CCTV's remark over the smartphone recall.