Samsung stops making Galaxy Note 7s as fresh problems emerge
- by Enrique Stewart
- in Technology
- — Oct 13, 2016
Stock in the world's biggest smartphone maker tumbled eight percent, sending Seoul stocks sliding 1.2 percent after it told customers to stop using their Galaxy Note 7 devices and called a halt to worldwide sales.
Samsung has started to send return kits to customers who have reached out to the South Korean firm looking to return their Galaxy Note 7 smartphones. The original Note 7 underwent a recall after receiving high reviews and a sudden spate of reports saying that the phone's battery was catching fire.
All of Australia's major telcos - Telstra, Optus and Vodafone - have previously asked customers to return their Galaxy Note7s for either a refund or an exchange to another device.
This follows a handful of reports of overheating and smoking in replacement devices, including one which caused a Southwest Airlines flight at Louisville International Airport to be evacuated on Oct 5. The company made a recall of Note 7 with such batteries on September and continued the sales of smartphone with batteries from a different supplier.
The company issued a statement on Tuesday saying it would be permanently stopping production for the sake of consumer safety.
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US mobile carriers, including AT&T and T-Mobile, stopped selling the new Note 7 phones while advising consumers to exchange the phones with other smartphones.
A number of major cellphone companies, including U.S-based AT&T and German rival T-Mobile, unilaterally announced a halt to sales and exchanges of the Galaxy Note 7 on Sunday. "But for Samsung, the same thing happened twice with the same model so there's going to be a considerable loss of consumer faith", said Greg Roh at HMC Investment Securities.
Luckily for local consumers Namibia's tendency to jump on the bandwagon late means the Note 7 has not officially been released in the country.
According to the XDA Developers forum, Samsung's packing instructions say the Note 7 should be put in the static shield bag and then in a box labeled "OEM Replacement" to be put inside an "Inner Box" and a "Recovery Box".
