IPhone 7 arrives amid Samsung Galaxy Note 7 recall
- by Enrique Stewart
- in Technology
- — Sep 29, 2016
The U.S. Consumer Product Safety Commission on Thursday told customers to "immediately stop using and power down" the device.
That's a week after Samsung issued its unofficial recall, but still a full week before the phone was formally recalled - yesterday - through the US Consumer Product Safety Commission. He then added that anyone who thought they could take on a recall of this size by themselves "needs to have more than their phone checked".
In New York a seven-year-old boy was rushed to hospital when a Note 7 caught fire in his hands, while elsewhere in the United States an exploding phone was blamed for a fireball which destroyed a jeep.
The company had also asked Galaxy Note 7 owners to go to the store where they purchased the handsets, and either get a new Note 7, a refund, or a replacement handset. This official recall prevents affected Galaxy Note 7 devices from being sold elsewhere such as eBay.
After the different cases, Samsung made the unprecedented declaration to recall every single unit of the Galaxy Note 7 smartphones sold worldwide.
Samsung already had initiated a voluntary recall, but the U.S. Consumer Product Safety Commission stepped in to coordinate.
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But the Times noted that in announcing its recall on September 2, Samsung issued a news release by itself.
Warner Crocker, in Chicago, returned his Note 7 last week to a T-Mobile store and got a refund.
Yesterday, with a total of 92 incidents received, Samsung finally issued an official recall.
Heads should nonetheless roll at the company - not because of the recall's handling but because of the battery blunder, which will cost billions in direct losses and unknowably more in a tarnished reputation.
Samsung had beaten Apple to market with the Note 7 by several weeks. "For that, we apologize, especially to those of you who were personally affected by this", said Tim Baxter, president of Samsung Electronics America.
Because of this oddity, the agencies like the FAA were only able to "strongly advise" that passengers leave their Note 7s at home or safely turned off.
